Beginning October 17 in the U.S. and presumably other regions as well, Canon began informing EOS-1D Mark III owners that a fix for the camera's AI Servo autofocus problems has been developed. Chuck Westfall, Canon USA's Director of Media and Customer Relationship, says that Canon USA staff at their factory service centres, call centre as well as pro market field representatives (including those at the PhotoPlus Expo trade show in New York City starting today) have been briefed on the fix and are able to speak about it to EOS-1D Mark III shooters.
We spoke with Westfall this morning about what customers are being told regarding the fix. In FAQ form, here's what we learned.
more : robgalbraith
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